Frequently Asked Questions


Frequently Asked Questions

carpet company information maFrequently Asked Questions

I noticed that my carpet has a stain resistant label on it. Does that mean that it’s stain-proof?

Though most carpeting sold today is stain-resistant, it is not stain-proof. Please read your warranty information regarding manufacturer’s disclaimers and limitations on liability. We especially caution you against stains from strongly colored natural dyes such as mustard, herbal tea, vomit, certain residual stains and damage from some tropical treatments after cleaning.

How can I prolong the life of my new carpeting?

The best way to prolong the life of your carpet is by frequent light vacuuming interspersed with a heavy vacuuming. The frequency depends upon the amount of traffic and dirt you experience. We recommend that you use a quality vacuum with a rotating brush or beater bar rather than suction only. Dirt left in carpets acts as sandpaper, wearing down the pile and luster.

How often should I have my carpets cleaned?

We recommend, as do most warranties, that your new carpet be cleaned at least once a year by a professional carpet cleaner. Clean Carpets of New England hot water truck-mounted water extraction process is recommended by all the major carpet manufactures. We assure you that frequent professional cleaning prolongs the life, sheen and vitality of your carpet.

What the best way to remove stains from my carpeting?

The Five Step Cleanup

What you need:

  • A Scooping utensil
  • Clean white towel or absorbent cloth
  • A sponge
  • A bucket of cold water
  • Non-bleach mild colorless detergent
  • A heavy weight or press
  1. Scoop up as much of the spill as possible. Blot the excess with a clean white towel or paper towel. Don’t rub! (Blot from the outer edge toward the center to keep spill from spreading.) Continue to blot until the spill is removed.
  2. Using a clean white towel, apply cold water to stain. Gently rub deep into pile from left to right and right to left. Blot until dry.
  3. If the stain remains, apply a solution of water and mild non-bleach detergent (one table spoon to one quart of water) over the entire stain and to the bottom of the pile. Blot.
  4. Rinse with cold water until all the detergent is removed. Gently rub deep into the pile from left to right and right to left. Blot thoroughly until no longer soapy and to prevent bacterial growth. Repeat steps 2, 3 and 4 until the stains is gone.
  5. Absorb the remaining moisture with a few layers of clean white cloth or towels weighted down for several hours. When carpet is dry, vacuum to restore the textures.
Carpet Carousel